Category Archives: Lifestream

A Bankruptcy Expert Taught Me These 15 Things About What Keeps People Broke

“Your job will eventually make you rich some day”

Image Credit-DemocracyDocket

Bankruptcy isn’t about a bank balance. It’s a mindset.

A friend I’ve written about many times lost his $100m empire more than 10 years ago. He’s still bankrupt today. He and his family live in a single motel room and rely on government assistance.

We regularly chat. His husky smoker’s voice is a clue to his future health. Surprisingly, he still has some of the best business ideas I’ve ever heard.

But he never executes.

Not because he’s lazy. But because he has no energy.

Years of smoking have stripped him of his youthful exterior and replaced his brain with one that can operate for two hours a day at best.

When I tell him to rebuild his empire the same way he did all those years ago, he gives me excuses. He made his fortune in real estate. Real estate hasn’t changed much and probably won’t.

Yet he doesn’t do it — and he loves real estate like Kim Kardashian loves telling us to work harder from the foyer of her mansion.

The reason is his mindset.

Somewhere deep down he doesn’t believe he can do it. The bankruptcy nuked his confidence and wiped out his belief he could do anything.

We must understand how to program our minds to deal with failure.

Here are a few more things an expert who worked with bankrupt people taught me about what keeps society broke.

“Treat your credit card like a debit card”

Credit cards are a trap. Suckers get them to earn worthless frequent flyer points designed as an elaborate scam.

“Just pay it on time and you’ll be fine.”

Sounds simple, except when you’ve got access to an infinite amount of credit, it’s stupidly easy to overspend. Even for a disciplined navy seal. I use a debit card that has rewards. Same benefits, but I only spend money I’ve made.

Too much debt is a tax on your future.

“Your job will eventually make you rich some day”

Jobs don’t make you rich because being ‘rich’ is about more than money.

Truly wealthy people own their time. No dumb boss tells them what to do. They don’t have HR puppet masters spreading cringe work culture and woke messages that don’t solve real problems.

The harsh fact is you can never say or do whatever you want at a job — especially online.

Your creativity is suppressed so your mind can be used for profit. You’re paid just below the market rate to ensure maximum money can be made from the time you give up.

We all start with a job. No problemo.

But a job doesn’t make most people wealthy in the true sense. The sooner you have that aha-moment the better.

“See self-education as an expense. Not an investment.”

Online courses and self-improvement attract their fair share of critics.

“Courses are a scam. Just google the info.”

These dummies forget that learning without a guide and nothing but a google search engine will drain all your free time. Time is worth more than money.

Self-education saves you time. It’s not an expense. It’s how you learn skills you can use to invest in your future and make a bucketload of cashola.

“See self-entertainment as an investment. Not an expense.”

It’s fine to unwind. But for many broke people that’s all they do.

Netflix doesn’t just cost $9.99 a month. It’s a time expense too.

You need to invest time to consume their woke tv shows. And instead of serving movies, they sway you towards useless tv shows that take back-to-back seasons and years of our lives to watch.

Balance self-entertainment with building a bright future. The 80/20 rule works well for this one. 80% building. 20% self-entertainment.

“Listen to people who are bad with money. Do not listen to people who are good with money.”

They’re all over the internet.

They act how David Letterman did when Bill Gates came on his late-night show to talk about the internet. The web seemed like a scam. Like a far-fetched, stupid idea. Now it drives everything.

The generation of broke critics say:

  • “Cryptos won’t work.”
  • “Metaverses won’t work.”
  • “NFTs won’t work.”
  • “Web3 is a scam.”

Meanwhile the biggest companies in America are throwing everything they’ve got at these new technologies.

People who are bad with money don’t understand innovation. They think that what we have now will exist forever. Spend time with people who’ve done well financially, who invested sensibly in a diversified portfolio of assets.

“I’ll do it tomorrow”

The idea we’ll have more time in the future is an illusion. If there isn’t time then it isn’t a priority. It’s a priority problem disguised as a time problem.

“Discomfort is bad. Comfort is good.”

Discomfort causes growth.

When you face your fears and stack up tiny wins you feel bloody fantastic. We live in a modern-day comfort crisis. Spend more of your time in uncomfortable situations to get an unfair advantage.

What starts as discomfort turns into comfort. That’s how your life gets exponentially better without you having to hope for luck or miracles from a god.

“Looking rich will make you rich so buy luxury brands”

The luxury epidemic created by instagram causes so many bankruptcies, according to the bankruptcy expert.

We chase bigger and bigger purchases to look richer.

If a new material possession doesn’t wow onlookers then we assume we need to go larger. Yet the wealthiest people don’t own flashy stuff. They live modestly so they can have free time and explore their creativity.

Chasing luxury is the same as begging for ‘likes’ on social media. Don’t do it.

“Buy a nice car before you buy a nice house”

A car is a chunk of metal with four rubber wheels. Don’t overcompensate for the importance of a car.

A house comes with land. Land goes up in value over time because it’s scarce. But a car goes down in value right after you drive it away. It’s a depreciating asset and they’re not scarce at all.

A second-hand Toyota is massively overrated. Or you can just catch a bus or ride an Uber. Better yet, you could walk or ride a bike to many places.

“Spend more than you make”

It’s a simple exercise. If more money exits your bank account each month than enters, then Houston, we have a problem!

The simplest solution is to reduce the cost of your shelter. Or learn how to make a little extra money online. Just don’t let your expenses keep rising as your income does (lifestyle creep).

Use excess money to invest in financial assets that make you more money.

“Ignore your physical health. Eat and drink whatever you want”

Building financial wealth requires energy.

What you put into your body determines your energy levels. Eat processed junk food and drink sugar water to destroy your energy. Eat more plants and drink more water to access high energy.

Businesses and careers don’t die. People just run out of energy.

“The best way to increase your income is to ask your boss for a raise”

Giving people raises is bad for business.

Most employers don’t even adjust salaries in line with inflation. They certainly don’t raise salaries because you want them to, either.

The motivation for an employer is to pay you the least money possible. Only if you’re at risk of leaving and a cheaper person can’t replace you, will they want to pay more.

If you want a raise then just change employers. Simple.

But the new employer, too, will try to pay you the least they can. They need to make a profit which means they need to pay you the lowest number they can.

Learn how to make money online and give yourself a raise.

“Do not start a business. Most of them fail and chances are so will yours.”

You are a walking, talking business. Your job is just one customer that pays you. There’s no limit on how many customers your personal business has.

Businesses fail … but they succeed too. If you live your whole life never trying to own a business, according to my grandpa, you’ll likely face enormous regrets on your eventual deathbed.

Whether a business fails or succeeds isn’t the point.

It’s what you learn in the process. A business teaches you how to think like an owner. It teaches you to take personal responsibility and stop blaming other people for your screw-ups.

The world could do with more personal responsibility and less victim mentality.

“Understand the world is fair and as long as you do the right thing, government and society will save you”

No one saves bankrupts.

My friend hasn’t got saved after all these years. The only person that can save you is yourself. Life isn’t fair. The capitalist structures that run the world don’t enable fairness. And they’re not likely to change.

Society wants to save you but we’re too busy with our own problems. Deep down the government wants to save you, too. But they can’t.

Too many people.

Too many political career goals.

Too much ego.

Too much greed.

Once you accept life is unfair (by design), you just wake up every day and make it a little fairer.

“Never ever take any risks under any circumstances”

You might argue bankruptcy is the result of taking risks. But some of the most successful people in history have gone bankrupt — Abraham Lincoln, Walt Disney, Cyndi Lauper, Elton John.

If you don’t take risks you won’t find out what works. You’ll spend your life wondering “what if?”

Bankrupts lose all their money because they push the limits. They don’t care if the risk takes away their fortune. Why?

You can always start again as many times as you want. Take regular risks to avoid feeling broke. It’ll help you come alive.

This article is for informational purposes only, it should not be considered financial, tax or legal advice. Consult a financial professional before making any major financial decisions.

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Working Hard Doesn’t Mean You Get Paid Well — Work Smart Instead

Show this article to your grandparents

Image by EKATERINA BOLOVTSOVA via

“Writing online isn’t a job.”

Have you ever heard that and felt misunderstood? It’s very common to think that publishing online content isn’t a real job, since “you aren’t working” right?

Working smart is underrated compared to working hard.

Last week, Elon Musk came out with the message that all Tesla employees must be in the office for at least 40 hours a week.

You might say, fine it’s his company, but the problem is much more fundamental than that.

Previous generations have always been rewarded with hard work and also live with that attitude. Nowadays, that reward is getting lower and lower and it is increasingly difficult to make ends meet if you have an average income.

So you have to work smart: accumulate as much wealth as possible by doing as little as possible.

Quit social standards

Who says you have to work hard for your money?

For the last 100 years, there has been a work ethic that states that hard work always pays, and the harder you work the more you earn.

The thing is, these days a gigantically expensive college degree doesn’t have to pay anything at all. There are plenty of very intelligent people with expensive diplomas who can’t find a job or can barely make ends meet because they have sky-high student debts.

I think, that you are successful when you can take care of yourself without being dependent on others, like a big government.

Don’t care about what other people think.

If they want to work their ass off for a pittance, let them — they’ll soon find out that it’s burning them out, or perhaps they’ll do it for the rest of their lives.

But don’t let these people get in the way of your plans and ambitions.

Don’t become an office zombie

I’ve never had a real job. I am still studying and next year I will start my first internship for a web development agency. My first “office job”.

Never thought I would end up behind a desk. I don’t want that at all, but it’s unavoidable at this point. To get my degree, it is necessary to do 90 days of internship.

That’s all fine, the company has a great atmosphere and there are fun projects being done, but still, I’d rather start for myself than work for a boss.

After all, I don’t want to become an office zombie.

In our educational system, we are trained to be zombies. We have to memorize words and other repetitive things like why the climate is changing in South America.

All very nice, but I would have liked to have been taught about philosophy, and life and maybe it would have been helpful if we were taught how to file tax returns.

Teach young people to become financially fit and free instead of pounding into their heads that they have to get their degree and work hard for the rest of their life.

Learn about economics and inflation

You must understand how the markets work and what inflation does — especially now.

The whole world is plagued by gigantic inflation. One country is worse than another. Current inflation rates for the United States are estimated at 8.5% per year.

That’s insane.

Therefore, don’t become dependent on your 9–5 job, there are so many opportunities online to accumulate wealth or at least earn a nice little extra.

After all, if you get a 5% pay raise, you might think it’s fine. But if your purchasing power is reduced by more than 8%, you still lose that 3%.

So make sure you can compensate for that difference by realizing extra income in the form of online writing, investing, trading, or other freelance work.

You can’t hide from it now. Inflation is here and we have to deal with it.

No excuses, dedication

In the digital age, there are really no more reasons not to make an income from the Internet. It is one of the best investments in yourself.

Build a portfolio, maybe it’s still a hobby or a side job now but a year from now your life could look completely different.

There are so many different ways to make money on the Internet. You can start writing on online platforms, you can generate an audience and maybe even direct income for views and reads.

If you have other interests you could sign up as a freelancer on websites like Fiverr and Upwork and offer your services.

Everything is possible.

As with many things in life, consistency is important. You can’t expect miracles to happen after a week of work. You do have to put in some effort, but this is different from the usual “working hard from 9–5”. After all, you’re really doing this for yourself.

Wrapping things up: try to live a little

At the end of the day, we work to enjoy our lives, so why not just try to combine that.

After all, I love to write when I’m on the road.

We have to remember that we are human beings and not robots that have to run a few hours a week. You live to live, you don’t live to work.

Get rid of that thought.

Try to think of your 9–5 job as a side hustle to pay your bills and fixed expenses and anything else you bring in can be used to improve your own life.

Invest in yourself.

If you like my articles, you can signup for my free e-mail-list here. But if you’re not a medium member yet, you can sign up with my referral link down below and I’ll receive a small portion of your fee.

Sources & References

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Working Hard Doesn’t Mean You Get Paid Well — Work Smart Instead

Show this article to your grandparents

Image by EKATERINA BOLOVTSOVA via

“Writing online isn’t a job.”

Have you ever heard that and felt misunderstood? It’s very common to think that publishing online content isn’t a real job, since “you aren’t working” right?

Working smart is underrated compared to working hard.

Last week, Elon Musk came out with the message that all Tesla employees must be in the office for at least 40 hours a week.

You might say, fine it’s his company, but the problem is much more fundamental than that.

Previous generations have always been rewarded with hard work and also live with that attitude. Nowadays, that reward is getting lower and lower and it is increasingly difficult to make ends meet if you have an average income.

So you have to work smart: accumulate as much wealth as possible by doing as little as possible.

Quit social standards

Who says you have to work hard for your money?

For the last 100 years, there has been a work ethic that states that hard work always pays, and the harder you work the more you earn.

The thing is, these days a gigantically expensive college degree doesn’t have to pay anything at all. There are plenty of very intelligent people with expensive diplomas who can’t find a job or can barely make ends meet because they have sky-high student debts.

I think, that you are successful when you can take care of yourself without being dependent on others, like a big government.

Don’t care about what other people think.

If they want to work their ass off for a pittance, let them — they’ll soon find out that it’s burning them out, or perhaps they’ll do it for the rest of their lives.

But don’t let these people get in the way of your plans and ambitions.

Don’t become an office zombie

I’ve never had a real job. I am still studying and next year I will start my first internship for a web development agency. My first “office job”.

Never thought I would end up behind a desk. I don’t want that at all, but it’s unavoidable at this point. To get my degree, it is necessary to do 90 days of internship.

That’s all fine, the company has a great atmosphere and there are fun projects being done, but still, I’d rather start for myself than work for a boss.

After all, I don’t want to become an office zombie.

In our educational system, we are trained to be zombies. We have to memorize words and other repetitive things like why the climate is changing in South America.

All very nice, but I would have liked to have been taught about philosophy, and life and maybe it would have been helpful if we were taught how to file tax returns.

Teach young people to become financially fit and free instead of pounding into their heads that they have to get their degree and work hard for the rest of their life.

Learn about economics and inflation

You must understand how the markets work and what inflation does — especially now.

The whole world is plagued by gigantic inflation. One country is worse than another. Current inflation rates for the United States are estimated at 8.5% per year.

That’s insane.

Therefore, don’t become dependent on your 9–5 job, there are so many opportunities online to accumulate wealth or at least earn a nice little extra.

After all, if you get a 5% pay raise, you might think it’s fine. But if your purchasing power is reduced by more than 8%, you still lose that 3%.

So make sure you can compensate for that difference by realizing extra income in the form of online writing, investing, trading, or other freelance work.

You can’t hide from it now. Inflation is here and we have to deal with it.

No excuses, dedication

In the digital age, there are really no more reasons not to make an income from the Internet. It is one of the best investments in yourself.

Build a portfolio, maybe it’s still a hobby or a side job now but a year from now your life could look completely different.

There are so many different ways to make money on the Internet. You can start writing on online platforms, you can generate an audience and maybe even direct income for views and reads.

If you have other interests you could sign up as a freelancer on websites like Fiverr and Upwork and offer your services.

Everything is possible.

As with many things in life, consistency is important. You can’t expect miracles to happen after a week of work. You do have to put in some effort, but this is different from the usual “working hard from 9–5”. After all, you’re really doing this for yourself.

Wrapping things up: try to live a little

At the end of the day, we work to enjoy our lives, so why not just try to combine that.

After all, I love to write when I’m on the road.

We have to remember that we are human beings and not robots that have to run a few hours a week. You live to live, you don’t live to work.

Get rid of that thought.

Try to think of your 9–5 job as a side hustle to pay your bills and fixed expenses and anything else you bring in can be used to improve your own life.

Invest in yourself.

If you like my articles, you can signup for my free e-mail-list here. But if you’re not a medium member yet, you can sign up with my referral link down below and I’ll receive a small portion of your fee.

Sources & References

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7 Ways Creators Can Overcome Their Fears

Don’t worry; we are all in the same boat.

Max Phillips
Apr 16 · 6 min read
Image by LUM3N from Pixabay

One year into my content creation journey, and I’m still facing fears.

It’s scary knowing your work is out there for the world to see. It’s yours, and you’re responsible for its quality.

But that’s the life you and I signed up for — to live, breathe, and face our fears on a near-daily basis. Here are some that spring to mind:

  • Never feeling good enough
  • Negative comments (‘haters’)
  • Confidence crisis
  • Fear of unoriginality
  • Fear of what people close to you will think

Left unchecked, these fears can derail your entire creative process. That costs valuable time and potential money.

I’ve faced all of them at some point in the past year, and I’m sure some will reappear. But I’m not trying to teach you how to make them disappear completely. That’s naive.

There are ways to overcome a content creator's fears, even if it’s for a short while. You just need to know where to look.

Never feel good enough? Chase inadequacy.

I’m in a Slack group with a bunch of incredibly talented writers. All of us have thousands of followers and articles in major publications, but each of us admitted to feeling like a fish out of water.

It was surprising to find that many other writers felt the same as I often do. But, as we reassured one another, that’s a good thing.

If you feel like your work isn’t good enough, then you’re always going to push toward a higher level.

One day you might write the best article you’ve ever written, but there will be another that smashes it out of the park.

The complete piece of content doesn’t exist. All that’s left is for you to keep pushing your abilities.

So, while some people may tell you to cut the self-doubting out, I say listen to it. Chase it. Beat it to a pulp. You’re in a battle against yourself, and there’s only one way you’re going to win.

Inadequacy may not feel good, but it’ll make you a more polished content creator.

Got your first haters? That means you’ve made it.

I don’t remember what my first hater said word for word, but he basically called my article garbage.

I was both disappointed, amused, and very close to replying. After much consideration, I decided to very sarcastically clap his response and hope he got the message.

Here’s the thing — while I was disappointed this random bloke hated my work, I soon realized the upside.

To have a stranger take the time out of their day to read, react, and passionately comment on your work shows they care. You’ve extracted emotion from your reader, which, even if it’s negative, is a sign you’re improving.

Top-quality content should make the reader feel something. It would be worse if your words bored them into amnesia as soon as they finish reading.

While it may be tempting to defend your work vehemently, do your best to laugh it off. Remember, they’ve still consumed your content.

You win.

Having a confidence crisis? Don’t worry. You’re not alone.

When I first started publishing my articles on Medium, I had no clue how vast the community is.

In my mind, writing was a lonely game — just me tapping away at my keyboard with no colleagues to confer with. I couldn’t have been more wrong.

There are hundreds of publications, thousands of writers, and even more readers.

Your fellow content creators aren’t your competition, they are part of your community, and at some stage, they’ve had a crisis in confidence too.

I’m not saying your feelings are inadequate because everyone else has felt the same way at some point. Far from it. Instead, realizing that there are other creators out there you can reconcile with lifts a significant burden from your shoulders.

Sure, you can go to your family for reassurance. My nan will always praise my articles, but fellow creators can give a more accurate portrayal of my strengths and weaknesses. They can genuinely help.

Don’t be afraid to lean on the community.

Worried your work is unoriginal? Originality is overrated.

You might have read an article similar to this one before, and you might read another in the future. But you’ve never read one written by me.

Originality is rare, and while it’s refreshing to see a brand new take on something, it isn’t vital to your success. If you focus on it too much, then it may switch consumers off your work.

You see, when you chase originality, you try too hard to be clever. While it may feel good, content consumers just want something simple but helpful.

There’s a quote from Mark Twain which springs to mind:

“There is no such thing as a new idea. It is impossible. We simply take a lot of old ideas and put them into a sort of mental kaleidoscope. We give them a turn and they make new and curious combinations. We keep on turning and making new combinations indefinitely; but they are the same old pieces of colored glass that have been in use through all the ages.”

There is no such thing as a new idea. Accepting that is liberating, as even if you’ve had the same idea before; you can put a new spin on it and see where your mind takes you.

Worried about what your friends and family might think? It’s easy to find out.

After I graduated from university, I noticed nearly all of my friends dived into well-paid graduate schemes and full-time jobs. I was envious. My career was going nowhere; stuck in a retail job.

When I realized content creation was the path I wanted to go down, it frightened me. I didn’t know anyone on a similar path, so I thought what I was doing was wrong.

It made me nervous to tell people. I don’t usually care what others think, but this mattered. It was a big step in my life.

After explaining it to friends and family, I quickly understood who was who. Those who supported me asked lots of questions — they were genuinely interested. Those who nitpicked the viability of my plans weren’t.

I realized something: the people who pick holes in your process are likely secretly envious you’re putting yourself out there.

Content creation is scary, and most people are too frightened to take the leap. Take a minute to appreciate what you’re doing.

Want to improve in private? You can’t.

Nicholas Cole, one of the most prolific writers on the internet, often speaks about the importance of “practicing in public.” He claims you cannot hope to get better if you don’t put your work in front of a stranger’s eyes.

Thinking back, my early articles were a complete dumpster fire. It took me weeks to get curated on Medium, and there are only about two articles I’m proud of from my first few months.

I wouldn't have realized what works and what doesn’t if I wasn’t practicing in public.

Put differently: your mum will always love your work, but strangers on the internet will respond more honestly. Chase their opinion.

Obsessed with performance? Don’t look at your stats.

When I first started writing, I checked my stats multiple times a day. I’d see an article get a few dozen views, but when it slowed down, I began questioning whether it was all worth it.

That all changed when I stopped checking them as often. Now, I do it about twice a month, although most of the time, it’s a singular check at the month’s end.

It revolutionized the way I approach content creation.

Stats should be used as indicators of what’s going well, not a basis to judge your worth. If you rely on them, it can cripple your confidence, particularly in the early stages.

Zone in on the quality of your work, not how well an article is performing. Write, edit, publish, move on. Repeat.

Content creation is often daunting, but I wouldn’t have it any other way. It’s given me something to be proud of and many targets to work toward.

Wherever you’re at on your journey, there will be plenty of fears to overcome—some from this list, and perhaps not. The sooner you can identify them, the better.

But remember: it isn’t straightforward. In reality, your journey will be all over the place — that’s what makes it worthwhile.

As a content creator, productivity fears are real

Claim my free Productivity Enhancement Guide to overcome them.

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7 Ways Creators Can Overcome Their Fears

Don’t worry; we are all in the same boat.

Max Phillips
Apr 16 · 6 min read
Image by LUM3N from Pixabay

One year into my content creation journey, and I’m still facing fears.

It’s scary knowing your work is out there for the world to see. It’s yours, and you’re responsible for its quality.

But that’s the life you and I signed up for — to live, breathe, and face our fears on a near-daily basis. Here are some that spring to mind:

  • Never feeling good enough
  • Negative comments (‘haters’)
  • Confidence crisis
  • Fear of unoriginality
  • Fear of what people close to you will think

Left unchecked, these fears can derail your entire creative process. That costs valuable time and potential money.

I’ve faced all of them at some point in the past year, and I’m sure some will reappear. But I’m not trying to teach you how to make them disappear completely. That’s naive.

There are ways to overcome a content creator's fears, even if it’s for a short while. You just need to know where to look.

Never feel good enough? Chase inadequacy.

I’m in a Slack group with a bunch of incredibly talented writers. All of us have thousands of followers and articles in major publications, but each of us admitted to feeling like a fish out of water.

It was surprising to find that many other writers felt the same as I often do. But, as we reassured one another, that’s a good thing.

If you feel like your work isn’t good enough, then you’re always going to push toward a higher level.

One day you might write the best article you’ve ever written, but there will be another that smashes it out of the park.

The complete piece of content doesn’t exist. All that’s left is for you to keep pushing your abilities.

So, while some people may tell you to cut the self-doubting out, I say listen to it. Chase it. Beat it to a pulp. You’re in a battle against yourself, and there’s only one way you’re going to win.

Inadequacy may not feel good, but it’ll make you a more polished content creator.

Got your first haters? That means you’ve made it.

I don’t remember what my first hater said word for word, but he basically called my article garbage.

I was both disappointed, amused, and very close to replying. After much consideration, I decided to very sarcastically clap his response and hope he got the message.

Here’s the thing — while I was disappointed this random bloke hated my work, I soon realized the upside.

To have a stranger take the time out of their day to read, react, and passionately comment on your work shows they care. You’ve extracted emotion from your reader, which, even if it’s negative, is a sign you’re improving.

Top-quality content should make the reader feel something. It would be worse if your words bored them into amnesia as soon as they finish reading.

While it may be tempting to defend your work vehemently, do your best to laugh it off. Remember, they’ve still consumed your content.

You win.

Having a confidence crisis? Don’t worry. You’re not alone.

When I first started publishing my articles on Medium, I had no clue how vast the community is.

In my mind, writing was a lonely game — just me tapping away at my keyboard with no colleagues to confer with. I couldn’t have been more wrong.

There are hundreds of publications, thousands of writers, and even more readers.

Your fellow content creators aren’t your competition, they are part of your community, and at some stage, they’ve had a crisis in confidence too.

I’m not saying your feelings are inadequate because everyone else has felt the same way at some point. Far from it. Instead, realizing that there are other creators out there you can reconcile with lifts a significant burden from your shoulders.

Sure, you can go to your family for reassurance. My nan will always praise my articles, but fellow creators can give a more accurate portrayal of my strengths and weaknesses. They can genuinely help.

Don’t be afraid to lean on the community.

Worried your work is unoriginal? Originality is overrated.

You might have read an article similar to this one before, and you might read another in the future. But you’ve never read one written by me.

Originality is rare, and while it’s refreshing to see a brand new take on something, it isn’t vital to your success. If you focus on it too much, then it may switch consumers off your work.

You see, when you chase originality, you try too hard to be clever. While it may feel good, content consumers just want something simple but helpful.

There’s a quote from Mark Twain which springs to mind:

“There is no such thing as a new idea. It is impossible. We simply take a lot of old ideas and put them into a sort of mental kaleidoscope. We give them a turn and they make new and curious combinations. We keep on turning and making new combinations indefinitely; but they are the same old pieces of colored glass that have been in use through all the ages.”

There is no such thing as a new idea. Accepting that is liberating, as even if you’ve had the same idea before; you can put a new spin on it and see where your mind takes you.

Worried about what your friends and family might think? It’s easy to find out.

After I graduated from university, I noticed nearly all of my friends dived into well-paid graduate schemes and full-time jobs. I was envious. My career was going nowhere; stuck in a retail job.

When I realized content creation was the path I wanted to go down, it frightened me. I didn’t know anyone on a similar path, so I thought what I was doing was wrong.

It made me nervous to tell people. I don’t usually care what others think, but this mattered. It was a big step in my life.

After explaining it to friends and family, I quickly understood who was who. Those who supported me asked lots of questions — they were genuinely interested. Those who nitpicked the viability of my plans weren’t.

I realized something: the people who pick holes in your process are likely secretly envious you’re putting yourself out there.

Content creation is scary, and most people are too frightened to take the leap. Take a minute to appreciate what you’re doing.

Want to improve in private? You can’t.

Nicholas Cole, one of the most prolific writers on the internet, often speaks about the importance of “practicing in public.” He claims you cannot hope to get better if you don’t put your work in front of a stranger’s eyes.

Thinking back, my early articles were a complete dumpster fire. It took me weeks to get curated on Medium, and there are only about two articles I’m proud of from my first few months.

I wouldn't have realized what works and what doesn’t if I wasn’t practicing in public.

Put differently: your mum will always love your work, but strangers on the internet will respond more honestly. Chase their opinion.

Obsessed with performance? Don’t look at your stats.

When I first started writing, I checked my stats multiple times a day. I’d see an article get a few dozen views, but when it slowed down, I began questioning whether it was all worth it.

That all changed when I stopped checking them as often. Now, I do it about twice a month, although most of the time, it’s a singular check at the month’s end.

It revolutionized the way I approach content creation.

Stats should be used as indicators of what’s going well, not a basis to judge your worth. If you rely on them, it can cripple your confidence, particularly in the early stages.

Zone in on the quality of your work, not how well an article is performing. Write, edit, publish, move on. Repeat.

Content creation is often daunting, but I wouldn’t have it any other way. It’s given me something to be proud of and many targets to work toward.

Wherever you’re at on your journey, there will be plenty of fears to overcome—some from this list, and perhaps not. The sooner you can identify them, the better.

But remember: it isn’t straightforward. In reality, your journey will be all over the place — that’s what makes it worthwhile.

As a content creator, productivity fears are real

Claim my free Productivity Enhancement Guide to overcome them.

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How to Get a Dysfunctional Team Back on Track

Maybe you’ve been part of a team that you’ve seen slowly slide into a rut. You didn’t notice it happen, but you’re now not shipping anything, no one’s talking to each other, and the management’s Eye of Sauron has cast its gaze upon you.

Maybe you’ve just joined a team that’s in the doldrums.

Maybe the people who used to oil the wheels that kept everyone together have moved on and you’re having to face facts—you all hate each other.

However you’ve ended up in this situation, the fact is that you’re now here and it’s up to someone to do something about it. And that person might be you.

You’re not alone

The first thing to understand is that you’re not the only person to ever encounter problems. Things like this happen all the time at work, but there are simple steps you can take and habits you can form to ease the situation and even dig yourself (and your team) out of the hole. I’ll share some techniques that have helped me, and maybe they can work for you, too.

So let me tell you a story about a hot mess I found myself in and how we turned it around. Names and details have been changed to protect the innocent.

It always starts out great

An engineer called Jen was working with me on a new feature on our product that lets people create new meal recipes themselves. I was the Project Manager. We were working in six-week cycles.

She had to rely on an API that was managed by Tom (who was in another team) to allow her to get and set the new recipe information on a central database. Before we kicked off, everyone knew the overall objective and everyone was all smiles and ready to go.

The system architecture was a legacy mishmash of different parts of local databases and API endpoints. And, no prizes for guessing what’s coming next, the API documentation was like Swiss cheese.

Two weeks into a six-week cycle, Jen hit Tom up with a list of her dream API calls that she wanted to use to build her feature. She asked him to confirm or deny they would work—or even if they existed at all—because once she started digging into the docs, it wasn’t clear to her if the API could support her plans.

However, Tom had form for sticking his head in the sand and not responding to requests he didn’t like. Tom went to ground and didn’t respond. Tom’s manager, Frankie, was stretched too thin, and hence wasn’t paying attention to this until I was persistently asking about it, in increasingly fraught tones.

In the meantime, Jen tried to do as much as she could. Every day she built a bit more based on her as-yet unapproved design, hoping it would all work out.

With two weeks left to go, Tom eventually responded with a short answer—which boiled down to “The API doesn’t support these calls and I don’t see why I should build something that does. Why don’t you get the data from the other part of the system? And by the way, if I’m forced to do this, it will take at least six weeks.”

And as we know, six weeks into two weeks doesn’t go. Problem.

How did we sort it?

Step 1 — Accept

When things go south, what do you do?

Accept it.

Acknowledge whatever has happened to get you into this predicament. Take some notes about it to use in team appraisals and retrospectives. Take a long hard look at yourself, too.

Write a concise, impersonal summary of where you are. Try not to write it from your point of view. Imagine that you’re in your boss’ seat and just give them the facts as they are. Don’t dress things up to make them sound better. Don’t over-exaggerate the bad. Leave the emotions to the side.

When you can see your situation clearly, you’ll make better decisions.

Now, pointing out the importance of taking some time to cool down and gather your thoughts seems obvious, but it’s based on the study of some of the most basic circuitry in our brains. Daniel Goleman’s 1995 book, Emotional Intelligence: Why It Can Matter More Than IQ, introduces the concept of emotional hijacking; the idea that the part of our brain that deals with emotion—the limbic system—can biologically interrupt rational thinking when it is overstimulated. For instance, experiments show that the angrier men get, the poorer are the decisions they make at the casino. And another study found that people in a negative emotional state are more likely to deviate from logical norms. To put it another way, if you’re pissed off, you can’t think straight.

So when you are facing up to the facts, avoid the temptation to keep it off-the-record and only discuss it on the telephone or in person with your colleagues. There’s nothing to be scared of by writing it down. If it turns out that you’re wrong about something, you can always admit it and update your notes. If you don’t write it down, then there’s always scope for misunderstanding or misremembering in future.

In our case, we summarized how we’d ended up at that juncture; the salient points were:

  • I hadn’t checked to ensure we had scoped it properly before committing to the work. It wasn’t a surprise that the API coverage was patchy, but I turned a blind eye because we were excited about the new feature.
  • Jen should have looked for the hard problem first rather than do a couple of weeks’ worth of nice, easy work around the edges. That’s why we lost two weeks off the top.
  • Tom and Frankie’s communication was poor. The reasons for that don’t form part of this discussion, but something wasn’t right in that team.

And that’s step one.

Step 2 — Rejoice

Few people like to make mistakes, but everyone will make one at some point in their life. Big ones, small ones, important ones, silly ones—we all do it. Don’t beat yourself up.

A Venn diagram with one circle showing the set of people who make mistakes. In a smaller circle completely inside the first is the set of people who think they don't make mistakes.

At the start of my career, I worked on a team whose manager had a very high opinion of himself. He was good, but what I learned from him was that he spread that confidence around the team. If something was looking shaky, he insisted that if we could “smell smoke,” that he had to be the first to know so he could do something about it. If we made a mistake, there was no hiding from it. We learned how to face up to it and accept responsibility, but what was more important was learning from him the feeling we were the best people to fix it.

There was no holding of grudges. What was done, was done. It was all about putting it behind us.

He would tell us that we were only in this team because he had handpicked us because we were the best and he only wanted the best around him. Now, that might all have been manipulative nonsense, but it worked.

The only thing you can control is what you do now, so try not to fret about what happened in the past or get anxious about what might happen in the future.

With that in mind, once you’ve written the summary of your sticky situation, set it aside!

I’ll let you in on a secret. No one else is interested in how you got here. They might be asking you about it (probably because they are scared that someone will ask them), but they’re always going to be more interested in how you’re going to sort the problem out.

So don’t waste time pointing fingers. Don’t prepare slide decks to throw someone under the bus. Tag that advice with a more general “don’t be an asshole” rule.

If you’re getting consistent heat about the past, it’s because you’re not doing a good enough job filling the bandwidth with a solid, robust, and realistic plan for getting out of the mess.

So focus on the future.

Sometimes it’s not easy to do that, but remember that none of this is permanent. Trust in the fact that if you pull it together, you’ll be in a much more powerful position to decide what to do next.

Maybe the team will hold together with a new culture or, if it is irretrievably broken, once you’re out of the hole then you can do something about it and switch teams or even switch jobs. But be the person who sorted it out, or at the very least, be part of the gang who sorted it out. That will be obvious to outsiders and makes for a much better interview question response.

In our story with Jen, we had a short ten-minute call with everyone involved on the line. We read out the summary and asked if anyone had anything to add.

Tom spoke up and said that he never gets time to update the API documentation because he always has to work on emergencies. We added that to our summary:

  • Tom has an ongoing time management problem. He doesn’t have enough time allocated to maintain and improve the API documentation.

After that was added, everyone agreed that the summary was accurate.

I explained that the worst thing that could now happen was that we had to report back to the wider business that we’d messed up and couldn’t hit our deadline.

If we did that, we’d lose face. There would be real financial consequences. It would show up on our appraisals. It wouldn’t be good. It wouldn’t be the end of the world, but it wasn’t something that we wanted. Everyone probably knew all that already, but there’s a power in saying it out loud. Suddenly, it doesn’t seem so scary.

Jen spoke up to say that she was new here and really didn’t want to start out like this. There was some murmuring in general support. I wrapped up that part of the discussion.

I purposefully didn’t enter into a discussion about the solution yet. We had all come together to admit the circumstances we were in. We’d done that. It was enough for now.

Step 3 — Move on

Stepping back for a second, as the person who is going to lead the team out of the wilderness, you may want to start getting in everyone’s face. You’ll be tempted to rely on your unlimited reserves of personal charm or enthusiasm to vibe everyone up. Resist the urge! Don’t do it!

Your job is to give people the space to let them do their best work.

I learned this the hard way. I’m lucky enough that I can bounce back quickly, but when someone is under pressure, funnily enough, a super-positive person who wants to throw the curtains open and talk about what a wonderful day it is might not be the most motivational person to be around. I’ve unwittingly walked into some short-tempered conversations that way.

Don’t micromanage. In fact, scrap all of your management tricks. Your job is to listen to what people are telling you—even if they’re telling you things by not talking.

Reframe the current problem. Break it up into manageable chunks.

The first task to add to your list of things to do is simply to “Decide what we’re going to do about [the thing].”

It’s likely that there’s a nasty old JIRA ticket that everyone has been avoiding or has been bounced back and forth between different team members. Set that aside. There’s too much emotional content invested in that ticket now.

Create a new task that’s entirely centered on making a decision. Now, break it down into subtasks for each member of the team, like “Submit a proposal for what to do next.” Put your own suggestions in the mix but do your best to dissociate yourself from them.

Once you start getting some suggestions back and can tick those tasks off the list, you start to generate positive momentum. Nurture that.

If a plan emerges, champion it. Be wary of naysayers. Challenge them respectfully with “How do you think we should…?” questions. If they have a better idea, champion that instead; if they don’t respond at all, then gently suggest “Maybe we should go with this if no one else has a better idea.”

Avoid words like “need,” “just,” “one,” or “small.” Basically, anything that imposes a view of other people’s work. It seems trivial, but try to see it from the other side.

Saying, “I just need you to change that one small thing” hits the morale-killing jackpot. It unthinkingly diminishes someone else’s efforts. An engineer or a designer could reasonably react by thinking “What do you know about how to do this?!” Your job is to help everyone drop their guard and feel safe enough to contribute.

Instead, try “We’re all looking at you here because you’re good at this and this is a nasty problem. Maybe you know a way to make this part work?”

More often than not, people want to help.

So I asked Jen, Tom, and Frankie to submit their proposals for a way through the mess.

It wasn’t straightforward. Just because we’d all agreed how we got here didn’t just magically make all the problems disappear. Tom was still digging his heels in about not wanting to write more code, and kept pushing back on Jen.

There was a certain amount of back and forth. Although, with some constant reminders that we should maybe focus on what will move us forward, we eventually settled on a plan.

Like most compromises, it wasn’t pretty or simple. Jen was going to have to rely on using the local database for a certain amount of the lower-priority features. Tom was going to have to create some additional API functions and would end up with some unnecessary traffic that might create too much load on the API.

And even with the compromise, Tom wouldn’t be finished in time. He’d need another couple of weeks.

But it was a plan!

N.B. Estimating is a whole other subject that I won’t cover here. Check out the Shape Up process for some great advice on that.

Step 4 — Spread the word

Once you’ve got a plan, commit to it and tell everyone affected what’s going on.

When communicating with people who are depending on you, take the last line of your email, which usually contains the summary or the “ask,” and put it at the top. When your recipient reads the message, the opener is the meat. Good news or bad news, that’s what they’re interested in. They’ll read on if they want more.

If it’s bad news, set someone up for it with a simple “I’m sorry to say I’ve got bad news” before you break it to them. No matter who they are, kindly framing the conversation will help them digest it.

When discussing it with the team, put the plan somewhere everyone can see it. Transparency is key.

Don’t pull any moves—like publishing deadline dates to the team that are two weeks earlier than the date you’ve told the business. Teams aren’t stupid. They’ll know that’s what you do.

Publish the new deadlines in a place where everyone on the team can see them, and say we’re aiming for this date but we’re telling the business that we’ll definitely be done by that date.

In our case, I posted an update to the rest of the business as part of our normal weekly reporting cycle to announce we’d hit a bump that was going to affect our end date.

Here’s an extract:

Hi everyone,

Here’s the update for the week. I’m afraid there’s a bit of bad news to start but there is some good news too.

First:

We uncovered a misunderstanding between Jen and Tom this week. The outcome is that Tom has more API work to do than he anticipated. This affects the delivery date and means we’re now planning to finish 10 working days later on November 22.

**Expected completion date ** CHANGED ****
Original estimate: November 8
Current estimate: November 22

Second: 

We successfully released version 1.3 of the app into the App Store 🎉.

And so on...

That post was available for everyone within the team to see. Everyone knew what was to be done and what the target was.

I had to field some questions from above, but I was ready with my summary of what went wrong and what we’d all agreed to do as a course of action. All I had to do was refer to it. Then I could focus on sharing the plan.

And all manner of things shall be well

Now, I’d like to say that we then had tea and scones every day for the next month and it was all rather spiffing. But that would be a lie.

There was some more wailing and gnashing of teeth, but we all got through it and—even though we tried to finish early but failed—we did manage to finish by the November 22 date.

And then, after a bit of a tidy up, we all moved on to the next project, a bit older and a bit wiser. I hope that helps you if you’re in a similar scenario. Send me a tweet or email me at liam.nugent@hey.com with any questions or comments. I’d love to hear about your techniques and advice.

How to Get a Dysfunctional Team Back on Track

Maybe you’ve been part of a team that you’ve seen slowly slide into a rut. You didn’t notice it happen, but you’re now not shipping anything, no one’s talking to each other, and the management’s Eye of Sauron has cast its gaze upon you.

Maybe you’ve just joined a team that’s in the doldrums.

Maybe the people who used to oil the wheels that kept everyone together have moved on and you’re having to face facts—you all hate each other.

However you’ve ended up in this situation, the fact is that you’re now here and it’s up to someone to do something about it. And that person might be you.

You’re not alone

The first thing to understand is that you’re not the only person to ever encounter problems. Things like this happen all the time at work, but there are simple steps you can take and habits you can form to ease the situation and even dig yourself (and your team) out of the hole. I’ll share some techniques that have helped me, and maybe they can work for you, too.

So let me tell you a story about a hot mess I found myself in and how we turned it around. Names and details have been changed to protect the innocent.

It always starts out great

An engineer called Jen was working with me on a new feature on our product that lets people create new meal recipes themselves. I was the Project Manager. We were working in six-week cycles.

She had to rely on an API that was managed by Tom (who was in another team) to allow her to get and set the new recipe information on a central database. Before we kicked off, everyone knew the overall objective and everyone was all smiles and ready to go.

The system architecture was a legacy mishmash of different parts of local databases and API endpoints. And, no prizes for guessing what’s coming next, the API documentation was like Swiss cheese.

Two weeks into a six-week cycle, Jen hit Tom up with a list of her dream API calls that she wanted to use to build her feature. She asked him to confirm or deny they would work—or even if they existed at all—because once she started digging into the docs, it wasn’t clear to her if the API could support her plans.

However, Tom had form for sticking his head in the sand and not responding to requests he didn’t like. Tom went to ground and didn’t respond. Tom’s manager, Frankie, was stretched too thin, and hence wasn’t paying attention to this until I was persistently asking about it, in increasingly fraught tones.

In the meantime, Jen tried to do as much as she could. Every day she built a bit more based on her as-yet unapproved design, hoping it would all work out.

With two weeks left to go, Tom eventually responded with a short answer—which boiled down to “The API doesn’t support these calls and I don’t see why I should build something that does. Why don’t you get the data from the other part of the system? And by the way, if I’m forced to do this, it will take at least six weeks.”

And as we know, six weeks into two weeks doesn’t go. Problem.

How did we sort it?

Step 1 — Accept

When things go south, what do you do?

Accept it.

Acknowledge whatever has happened to get you into this predicament. Take some notes about it to use in team appraisals and retrospectives. Take a long hard look at yourself, too.

Write a concise, impersonal summary of where you are. Try not to write it from your point of view. Imagine that you’re in your boss’ seat and just give them the facts as they are. Don’t dress things up to make them sound better. Don’t over-exaggerate the bad. Leave the emotions to the side.

When you can see your situation clearly, you’ll make better decisions.

Now, pointing out the importance of taking some time to cool down and gather your thoughts seems obvious, but it’s based on the study of some of the most basic circuitry in our brains. Daniel Goleman’s 1995 book, Emotional Intelligence: Why It Can Matter More Than IQ, introduces the concept of emotional hijacking; the idea that the part of our brain that deals with emotion—the limbic system—can biologically interrupt rational thinking when it is overstimulated. For instance, experiments show that the angrier men get, the poorer are the decisions they make at the casino. And another study found that people in a negative emotional state are more likely to deviate from logical norms. To put it another way, if you’re pissed off, you can’t think straight.

So when you are facing up to the facts, avoid the temptation to keep it off-the-record and only discuss it on the telephone or in person with your colleagues. There’s nothing to be scared of by writing it down. If it turns out that you’re wrong about something, you can always admit it and update your notes. If you don’t write it down, then there’s always scope for misunderstanding or misremembering in future.

In our case, we summarized how we’d ended up at that juncture; the salient points were:

  • I hadn’t checked to ensure we had scoped it properly before committing to the work. It wasn’t a surprise that the API coverage was patchy, but I turned a blind eye because we were excited about the new feature.
  • Jen should have looked for the hard problem first rather than do a couple of weeks’ worth of nice, easy work around the edges. That’s why we lost two weeks off the top.
  • Tom and Frankie’s communication was poor. The reasons for that don’t form part of this discussion, but something wasn’t right in that team.

And that’s step one.

Step 2 — Rejoice

Few people like to make mistakes, but everyone will make one at some point in their life. Big ones, small ones, important ones, silly ones—we all do it. Don’t beat yourself up.

A Venn diagram with one circle showing the set of people who make mistakes. In a smaller circle completely inside the first is the set of people who think they don't make mistakes.

At the start of my career, I worked on a team whose manager had a very high opinion of himself. He was good, but what I learned from him was that he spread that confidence around the team. If something was looking shaky, he insisted that if we could “smell smoke,” that he had to be the first to know so he could do something about it. If we made a mistake, there was no hiding from it. We learned how to face up to it and accept responsibility, but what was more important was learning from him the feeling we were the best people to fix it.

There was no holding of grudges. What was done, was done. It was all about putting it behind us.

He would tell us that we were only in this team because he had handpicked us because we were the best and he only wanted the best around him. Now, that might all have been manipulative nonsense, but it worked.

The only thing you can control is what you do now, so try not to fret about what happened in the past or get anxious about what might happen in the future.

With that in mind, once you’ve written the summary of your sticky situation, set it aside!

I’ll let you in on a secret. No one else is interested in how you got here. They might be asking you about it (probably because they are scared that someone will ask them), but they’re always going to be more interested in how you’re going to sort the problem out.

So don’t waste time pointing fingers. Don’t prepare slide decks to throw someone under the bus. Tag that advice with a more general “don’t be an asshole” rule.

If you’re getting consistent heat about the past, it’s because you’re not doing a good enough job filling the bandwidth with a solid, robust, and realistic plan for getting out of the mess.

So focus on the future.

Sometimes it’s not easy to do that, but remember that none of this is permanent. Trust in the fact that if you pull it together, you’ll be in a much more powerful position to decide what to do next.

Maybe the team will hold together with a new culture or, if it is irretrievably broken, once you’re out of the hole then you can do something about it and switch teams or even switch jobs. But be the person who sorted it out, or at the very least, be part of the gang who sorted it out. That will be obvious to outsiders and makes for a much better interview question response.

In our story with Jen, we had a short ten-minute call with everyone involved on the line. We read out the summary and asked if anyone had anything to add.

Tom spoke up and said that he never gets time to update the API documentation because he always has to work on emergencies. We added that to our summary:

  • Tom has an ongoing time management problem. He doesn’t have enough time allocated to maintain and improve the API documentation.

After that was added, everyone agreed that the summary was accurate.

I explained that the worst thing that could now happen was that we had to report back to the wider business that we’d messed up and couldn’t hit our deadline.

If we did that, we’d lose face. There would be real financial consequences. It would show up on our appraisals. It wouldn’t be good. It wouldn’t be the end of the world, but it wasn’t something that we wanted. Everyone probably knew all that already, but there’s a power in saying it out loud. Suddenly, it doesn’t seem so scary.

Jen spoke up to say that she was new here and really didn’t want to start out like this. There was some murmuring in general support. I wrapped up that part of the discussion.

I purposefully didn’t enter into a discussion about the solution yet. We had all come together to admit the circumstances we were in. We’d done that. It was enough for now.

Step 3 — Move on

Stepping back for a second, as the person who is going to lead the team out of the wilderness, you may want to start getting in everyone’s face. You’ll be tempted to rely on your unlimited reserves of personal charm or enthusiasm to vibe everyone up. Resist the urge! Don’t do it!

Your job is to give people the space to let them do their best work.

I learned this the hard way. I’m lucky enough that I can bounce back quickly, but when someone is under pressure, funnily enough, a super-positive person who wants to throw the curtains open and talk about what a wonderful day it is might not be the most motivational person to be around. I’ve unwittingly walked into some short-tempered conversations that way.

Don’t micromanage. In fact, scrap all of your management tricks. Your job is to listen to what people are telling you—even if they’re telling you things by not talking.

Reframe the current problem. Break it up into manageable chunks.

The first task to add to your list of things to do is simply to “Decide what we’re going to do about [the thing].”

It’s likely that there’s a nasty old JIRA ticket that everyone has been avoiding or has been bounced back and forth between different team members. Set that aside. There’s too much emotional content invested in that ticket now.

Create a new task that’s entirely centered on making a decision. Now, break it down into subtasks for each member of the team, like “Submit a proposal for what to do next.” Put your own suggestions in the mix but do your best to dissociate yourself from them.

Once you start getting some suggestions back and can tick those tasks off the list, you start to generate positive momentum. Nurture that.

If a plan emerges, champion it. Be wary of naysayers. Challenge them respectfully with “How do you think we should…?” questions. If they have a better idea, champion that instead; if they don’t respond at all, then gently suggest “Maybe we should go with this if no one else has a better idea.”

Avoid words like “need,” “just,” “one,” or “small.” Basically, anything that imposes a view of other people’s work. It seems trivial, but try to see it from the other side.

Saying, “I just need you to change that one small thing” hits the morale-killing jackpot. It unthinkingly diminishes someone else’s efforts. An engineer or a designer could reasonably react by thinking “What do you know about how to do this?!” Your job is to help everyone drop their guard and feel safe enough to contribute.

Instead, try “We’re all looking at you here because you’re good at this and this is a nasty problem. Maybe you know a way to make this part work?”

More often than not, people want to help.

So I asked Jen, Tom, and Frankie to submit their proposals for a way through the mess.

It wasn’t straightforward. Just because we’d all agreed how we got here didn’t just magically make all the problems disappear. Tom was still digging his heels in about not wanting to write more code, and kept pushing back on Jen.

There was a certain amount of back and forth. Although, with some constant reminders that we should maybe focus on what will move us forward, we eventually settled on a plan.

Like most compromises, it wasn’t pretty or simple. Jen was going to have to rely on using the local database for a certain amount of the lower-priority features. Tom was going to have to create some additional API functions and would end up with some unnecessary traffic that might create too much load on the API.

And even with the compromise, Tom wouldn’t be finished in time. He’d need another couple of weeks.

But it was a plan!

N.B. Estimating is a whole other subject that I won’t cover here. Check out the Shape Up process for some great advice on that.

Step 4 — Spread the word

Once you’ve got a plan, commit to it and tell everyone affected what’s going on.

When communicating with people who are depending on you, take the last line of your email, which usually contains the summary or the “ask,” and put it at the top. When your recipient reads the message, the opener is the meat. Good news or bad news, that’s what they’re interested in. They’ll read on if they want more.

If it’s bad news, set someone up for it with a simple “I’m sorry to say I’ve got bad news” before you break it to them. No matter who they are, kindly framing the conversation will help them digest it.

When discussing it with the team, put the plan somewhere everyone can see it. Transparency is key.

Don’t pull any moves—like publishing deadline dates to the team that are two weeks earlier than the date you’ve told the business. Teams aren’t stupid. They’ll know that’s what you do.

Publish the new deadlines in a place where everyone on the team can see them, and say we’re aiming for this date but we’re telling the business that we’ll definitely be done by that date.

In our case, I posted an update to the rest of the business as part of our normal weekly reporting cycle to announce we’d hit a bump that was going to affect our end date.

Here’s an extract:

Hi everyone,

Here’s the update for the week. I’m afraid there’s a bit of bad news to start but there is some good news too.

First:

We uncovered a misunderstanding between Jen and Tom this week. The outcome is that Tom has more API work to do than he anticipated. This affects the delivery date and means we’re now planning to finish 10 working days later on November 22.

**Expected completion date ** CHANGED ****
Original estimate: November 8
Current estimate: November 22

Second: 

We successfully released version 1.3 of the app into the App Store 🎉.

And so on...

That post was available for everyone within the team to see. Everyone knew what was to be done and what the target was.

I had to field some questions from above, but I was ready with my summary of what went wrong and what we’d all agreed to do as a course of action. All I had to do was refer to it. Then I could focus on sharing the plan.

And all manner of things shall be well

Now, I’d like to say that we then had tea and scones every day for the next month and it was all rather spiffing. But that would be a lie.

There was some more wailing and gnashing of teeth, but we all got through it and—even though we tried to finish early but failed—we did manage to finish by the November 22 date.

And then, after a bit of a tidy up, we all moved on to the next project, a bit older and a bit wiser. I hope that helps you if you’re in a similar scenario. Send me a tweet or email me at liam.nugent@hey.com with any questions or comments. I’d love to hear about your techniques and advice.

Forget to Remember

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